Service & Support
Service & Support
From warranty support and installation through to ongoing maintenance contracts and 24-hour emergency response — Prenox has you covered.
Preventative Maintenance
Scheduled maintenance visits keep your equipment running at peak performance. Our certified technicians service all Prenox equipment and most major commercial kitchen brands.
✓ Scheduled visits (monthly, quarterly or bi-annual)
✓ Full equipment inspection and cleaning
✓ Parts wear assessment and replacement
✓ Safety and compliance checks
✓ Written service report after every visit
View Service Plans →
Scheduled maintenance visits keep your equipment running at peak performance. Our certified technicians service all Prenox equipment and most major commercial kitchen brands.
✓ Scheduled visits (monthly, quarterly or bi-annual)
✓ Full equipment inspection and cleaning
✓ Parts wear assessment and replacement
✓ Safety and compliance checks
✓ Written service report after every visit
View Service Plans →
Emergency Breakdown Response
When equipment fails, every minute matters. Prenox offers rapid breakdown response for clients requiring urgent support.
✓ Fast response for commercial kitchen breakdowns
✓ Diagnosis and repair by trained technicians
✓ Genuine spare parts from our Pretoria store
✓ Priority response on Gold and Platinum plans
✓ Nationwide coverage
Request Emergency Support →
When equipment fails, every minute matters. Prenox offers rapid breakdown response for clients requiring urgent support.
✓ Fast response for commercial kitchen breakdowns
✓ Diagnosis and repair by trained technicians
✓ Genuine spare parts from our Pretoria store
✓ Priority response on Gold and Platinum plans
✓ Nationwide coverage
Request Emergency Support →
Inspections & Compliance
Regulatory compliance is non-negotiable in healthcare, mining and food service.
✓ Annual compliance inspections
✓ Safety certification documentation
✓ Regulatory compliance reports
✓ Pre-audit equipment assessments
✓ Suitable for healthcare, mining and institutions
Regulatory compliance is non-negotiable in healthcare, mining and food service.
✓ Annual compliance inspections
✓ Safety certification documentation
✓ Regulatory compliance reports
✓ Pre-audit equipment assessments
✓ Suitable for healthcare, mining and institutions
Spare Parts & Repairs
Because we manufacture our own equipment, we hold genuine spare parts and can source components quickly.
✓ Genuine Prenox spare parts
✓ Rapid availability from our Pretoria store
✓ Repairs by trained Prenox technicians
✓ Warranty-compliant repair documentation
✓ Most major brands also supported
Because we manufacture our own equipment, we hold genuine spare parts and can source components quickly.
✓ Genuine Prenox spare parts
✓ Rapid availability from our Pretoria store
✓ Repairs by trained Prenox technicians
✓ Warranty-compliant repair documentation
✓ Most major brands also supported
Installation & Training
Professional installation by our own teams with comprehensive staff training and handover documentation.
✓ Professional equipment installation
✓ Staff training on equipment operation
✓ Safety briefing and operating procedures
✓ Post-installation performance check
✓ Quoted per project
Professional installation by our own teams with comprehensive staff training and handover documentation.
✓ Professional equipment installation
✓ Staff training on equipment operation
✓ Safety briefing and operating procedures
✓ Post-installation performance check
✓ Quoted per project
Prenox Support 24 PLATINUM
For operations that cannot afford downtime — hospitals, large hotel groups, mining canteens.
✓ 24-hour emergency response SLA
✓ Dedicated account manager
✓ Priority parts availability
✓ Monthly maintenance visits
✓ All parts and labour included
View Platinum Plan →
For operations that cannot afford downtime — hospitals, large hotel groups, mining canteens.
✓ 24-hour emergency response SLA
✓ Dedicated account manager
✓ Priority parts availability
✓ Monthly maintenance visits
✓ All parts and labour included
View Platinum Plan →
Get a Service Assessment
Not sure what level of support you need? Our team will assess your equipment and operational requirements and recommend the right plan.
✓ All Prenox equipment covered
✓ Most major brands serviced
✓ Nationwide technician network
✓ Compliance documentation included
✓ Flexible plans for any operation size